Returns & Exchanges
Returns & Exchanges
If your purchase isn’t working for you, you can return or exchange it within 30 days.
- Try footwear on the road, trail, treadmill, or track.
- Return or exchange if the fit or performance is not right.
- Food and nutrition products cannot be returned.
What You’ll Need
To start your return or exchange, you will need:
- Email address or ZIP code
- Order number or tracking number
- Original packaging (recommended but not required)
Processing Times
Refunds: Issued to the original payment method once the returned item is received and inspected.
Exchanges: Processed once items are approved. A new shipment confirmation will follow.
How to Make a Return or Exchange
You may return or exchange items in-store or by mail.
In-Store Returns
Bring the item and your order confirmation to any Athletic Annex location.
Mail-In Returns
Prepaid return labels are provided for orders within the 48 contiguous United States.
- Create your return label using the button above or click here.
- Package your item securely.
- Attach the prepaid label.
- Drop it off at your preferred carrier location.
Customers in Alaska, Hawaii, and U.S. territories pay return shipping.
Frequently Asked Questions
Yes. Footwear used for normal running or walking can be returned within 30 days as long as it is not excessively worn or damaged.
Yes. Bring the item and your order confirmation to any Athletic Annex location.
Nutrition products, excessively worn items, misused items, and final sale items and clearance cannot be returned.
Go to this website, provide your email or ZIP code and your order number or tracking number. You'll receive a (free) shipping label to print. Original packaging is recommended but not required.
Refunds are issued after inspection. Exchanges are processed once your returned item is approved, and a shipment confirmation will be sent.
Returns are free for orders within the 48 contiguous U.S. Customers in Alaska, Hawaii, or U.S. territories pay return shipping costs.
Questions?
Email: sales@athleticannex.com